How We Protect Your Account & Information
Your privacy matters to us. When you open an account on 9lx, we collect only the information needed to verify your identity, process your deposits through JazzCash, Easypaisa...
Data Collection & Storage Standards
When you register on 9lx, we request your name, contact details, date of birth and national identity information to comply with anti-fraud regulations in supported regions. Your payment credentials—linked to JazzCash, Easypaisa, SadaPay or Raast accounts—are encrypted and stored on secure servers. We do not retain full card numbers or banking passwords. Your account login, session activity and game history are recorded
to detect suspicious behaviour and prevent account misuse. All data is held in compliance with local law where permitted. You retain the right to request access, correction or deletion of your personal data under applicable regulations.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Reach Our Privacy Team
Email Support
Contact our privacy officer at [email protected] with data requests, deletion enquiries, or concerns. We respond within five business days.
Account Settings
Manage your personal data directly from your account dashboard. Update address, email and contact preferences without contacting support.
Live Chat
Chat with our support team during Pakistan business hours. They can escalate privacy requests and clarify how your data is used on 9lx.
Why You Can Rely on Our Privacy Standards
Encryption Protocol
All payment data—JazzCash, Easypaisa, SadaPay and Raast transactions—flows through TLS 1.3 encryption. Your banking credentials never reach our servers unencrypted.
No Broker Sharing
We do not sell or broker your personal information to marketing firms, data aggregators or third parties. Your data stays...
Audit Trails
Every access to your account details is logged and timestamped. You can request an audit report of who viewed your...
Withdrawal Verification
Before processing withdrawals to JazzCash, Easypaisa, SadaPay or Raast, we verify your linked account matches your registered name to prevent...
Compliant Storage
Data is stored in facilities that comply with local regulations in supported regions. Backup systems are geographically distributed and encrypted.
Annual Review
We review our privacy practices annually and update this policy when regulations change or we introduce new security measures on...
Our Privacy Approach Across the Platform
Core Privacy Features That Define Your Experience
Two-Factor Authentication
Secure your account with SMS or email verification on login. Only you can access your balance, game history and withdrawal settings.
Password Encryption
Your login password is hashed using bcrypt and never stored in plain text. We cannot retrieve or reset it—only you can change it.
Session Timeout
Your session automatically expires after 30 minutes of inactivity. This prevents unauthorised access if you leave your device unattended.
Data Portability
Request a full copy of your account data—game history, deposits, withdrawals, personal details—in a portable format via our privacy form.
Account Deletion
You can permanently delete your 9lx account and all associated data. We retain transaction records only for regulatory compliance periods.
Privacy Incident Response
If we detect a data breach, we notify affected users within 48 hours and advise on immediate steps. We do not delay or hide security incidents.